Basel's CV
Basel Shubaili
Patient Experience Officer
Profile summary
Dedicated Patient Experience Officer with 2 years of experience in healthcare administration and patient communication. Manages incoming patient inquiries, coordinates appointment scheduling with administrative personnel, and maintains patient records in compliance with privacy regulations. Committed to upholding high service standards and improving administrative workflows within clinical operations.
Career highlights
Patient Relations: Manages incoming patient inquiries and resolves service complaints according to established clinic policies.
Feedback Collection: Implements feedback collection procedures to gather patient satisfaction data across departments.
Appointments and Scheduling: Coordinates with nursing and administrative personnel to schedule appointments and reduce wait times.
Record Keeping: Maintains patient records and updates internal databases in compliance with privacy regulations.
Key skills
Professional experience
Coordinates daily clinical operations as a Patient Experience Officer, overseeing patient flow and administrative workflows across the facility. Facilitates communication between medical staff and patients to maintain service standards.
- Managed over 150 daily patient inquiries and resolved service complaints with a 95% satisfaction rate.
- Implemented structured feedback collection procedures that increased patient survey response rates by 25%.
- Coordinated with nursing and administrative personnel to streamline scheduling, reducing average patient wait times by 15 minutes.
- Maintains patient records and updates internal databases for over 2,000 active files in 100% compliance with privacy regulations.
Education
Law
Languages
English · Professional